Privacy Policy

Heights Property Management (referred to as we, us, or our) is committed to respecting your privacy and protecting your personal information. This policy explains how we collect, use, store, and safeguard your information when you interact with us or use our services.

What is Personal Information?

Personal information is any data that can identify you as an individual. This may include your:

• Name
• Address
• Email address
• Phone number
• Date of birth
• Occupation
• Any other information that can reasonably identify you

If we can identify you from the information we collect, or you are reasonably identifiable, it will be treated as personal information.

What Personal Information Do We Collect?

We may collect information such as:

• Your name and contact details
• Your address or property details
• Email address and phone number
• Age or date of birth
• Job title or occupation
• Information you provide via our website, forms, emails, or conversations
• Information provided through inspections, rental applications or management agreements

Feedback, complaints or survey response

We may also collect non-identifiable information such as website usage data or aggregated statistics that cannot identify you personally.

How We Collect Your Information

We collect information directly from you whenever practical, including:

• When you use our website
• Through phone calls, emails or written correspondence
• During conversations with our team
• Through rental applications, management agreements or service forms
• When you request information, submit feedback or complete surveys
  

We may also collect personal information from third parties, such as:

• Credit reporting agencies
• Service providers and tradespeople
• Government departments or regulatory bodies
• Your authorised representatives (e.g., lawyers or accountants)
• Publicly available sources
• Other parties where you have given consent

Cookies and Website Tracking

When you visit our website, we may place a “cookie” on your device. Cookies help us:

• Recognise your device
• Understand how our website is used
• Improve our online services

Cookies do not collect personal information. You can disable cookies through your browser settings if you prefer.

We may also log IP addresses to analyse website trends and performance.

If We Cannot Collect Your Information

If you choose not to provide required personal information:

• We may be unable to offer certain services
• We may not be able to provide updates, advice or essential information
• Your website experience may be limited
  
  

Why We Collect, Use and Hold Personal Information

We collect and use your information to:

• Provide property management services
• Communicate with you regarding your property or tenancy
• Respond to enquiries and provide advice
• Maintain and update our records
• Improve our website and customer experience
• Manage business operations and internal administration
• Conduct compliance checks and meet legal obligations
• Resolve complaints and handle feedback
• Send updates, newsletters or marketing communications (unless you opt out)

We only use your personal information for the purpose for which it was collected, or for related purposes you would reasonably expect.

Who We May Disclose Your Information To

We may share your information with:

• Our employees and authorised contractors
• Service providers such as tradespeople, IT suppliers, valuers and maintenance professionals
• Payment processors and debt collection agencies
• Professional advisers including accountants, solicitors and consultants
• External marketing or administrative service providers
• Government bodies where required by law
• Any party you authorise us to share information with

We do not sell your personal information.

Direct Marketing

We may send you marketing updates about our services that we believe may be helpful. These may be delivered via email, SMS or other forms of communication.

You may opt out at any time by contacting us or using the unsubscribe link provided.

Accessing and Correcting Your Personal Information

You may request access to the personal information we hold about you at any time. We will provide reasonable access unless restricted by law or privacy obligations.

If your information is incorrect or outdated, you may request a correction. We will update it as needed.

Complaints About Privacy

If you believe your privacy has been breached, please contact us with details of the incident. We will investigate promptly in accordance with our complaints handling process and respond within a reasonable timeframe.

Overseas Disclosure

Some information may be stored or processed by third-party service providers located overseas (such as cloud storage providers). We take reasonable steps to ensure your data is handled in a manner consistent with New Zealand privacy principles.

Security

While we take reasonable steps to protect your information, the internet is not completely secure. Information transmitted online is done so at your own risk.

We cannot guarantee that data will not be intercepted during transmission, but we implement best-practice measures to reduce this risk.

Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we recommend reviewing their policies separately.

Contacting Us

If you have any questions about this privacy policy or wish to raise a concern, please contact us:

Heights Property Management
Email: info@heightspm.co.nz
Phone: 096387478

Address: 451 Mount Eden Road, Mount Eden, Auckland

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be published on our website. Please check back periodically for the latest version.